Serenity Shine Cleaning

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1. Do you bring your own supplies and equipment?

F.A.Q

Yes! I bring all cleaning products, tools, and equipment needed for the job, including a professional-grade vacuum, mop, microfiber cloths, and specialty tools like a steam cleaner. If you prefer I use your products, I’m happy to do so—just let me know in advance.✨

2. Are your cleaning products safe for pets and children?

Absolutely. I offer eco-friendly, pet-safe, and kid-safe cleaning options upon request. I can also use fragrance-free products for clients with allergies or sensitivities.

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FAQS

3. Do I need to be home during the cleaning?

Not at all. Many clients provide a key, door code, or lockbox instructions so I can clean while they’re away. I’ll notify you upon arrival and when the job is complete.✨

4. Do you have a cancellation policy?

Yes. Please give at least 24 hours’ notice for cancellations or reschedules to avoid a late-cancel fee. I understand emergencies happen—just communicate as soon as possible.✨

5.How much do you charge?

Pricing depends on service type, home size, and condition. Contact me for a customized quote. I offer free consultations and can often give an estimate over the phone or by message.✨

6. How do I Pay?

I accept cash, major credit cards, and select digital payment options. Payment is due at the time of service unless we’ve made prior arrangements.✨

7. Do you offer reoccurring Discounts?

Yes! Clients who book weekly, bi-weekly, or monthly services receive discounted rates compared to one-time cleanings.✨

9. What if I’m not satisfied with the cleaning?

Your satisfaction matters. If you notice something we missed, let me know within 48 hours and I’ll return to make it right—free of charge.✨

10. Do you move heavy furniture?

For safety reasons, I do not move large/heavy furniture like sofas, refrigerators, or washers. However, I clean under and around items as much as possible and can clean behind them if you move them ahead of time.✨

11. Can I add extra services on the day of cleaning?

In most cases, yes—if time allows. Please mention any add-ons (like oven cleaning or organizing) before I arrive so I can plan accordingly.✨

12. Do you clean after renovations or construction?

Yes! I offer post-construction and post-renovation cleaning. These jobs require a special quote since they involve more dust removal and detail work.✨

13. How long will the cleaning take?

It depends on the size of the space, its condition, and the type of service booked. I can provide an estimated timeframe when we schedule.✨

14. Can you work around my pets?

Of course! I’m pet-friendly and take care to make them comfortable while I work. For their safety, some pets may need to be secured during vacuuming or while doors are open.✨

15. What’s your weather policy?

In the event of severe weather (ice, snow, storms), I may need to reschedule for safety reasons. I’ll notify you as soon as possible if that’s the case.✨

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